Frequently Asked Questions
Everything you need to know about our handcrafted wooden collections.
What types of wood do you use in your products?
We exclusively use sustainably sourced hardwoods, including premium Oak, Walnut, and Maple. Each piece is selected for its unique grain pattern and structural integrity.
How should I care for my Radiance wood items?
To maintain the natural luster, wipe with a soft, damp cloth and avoid harsh chemicals. We recommend applying a food-safe mineral oil every 3-6 months to prevent the wood from drying out.
How long does shipping take?
Standard orders are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days.
Do you offer international shipping?
Yes, we ship our handcrafted goods worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for all standard items in their original condition. Please note that custom-engraved or bespoke pieces are final sale.
Are your finishes eco-friendly?
Absolutely. We use non-toxic, VOC-free oils and waxes to ensure our products are safe for your home and the environment.